Refund Policy

This policy

This Refund Policy applies to SENZ AutoReach at https://braceautoparts.com/sar. It is effective 2 September 2026. Purchases are one-time and there is no automatic refund flow.

Public support email: fzy476598462@gmail.com. You can write to that address, or use the Contact Us entry inside your signed-in workspace, to report a problem or request a feature. The configured work phone is shown only to authenticated users and is not embedded in this document.

What is live today

Configured checkout rails use unique server-side orders. PayPal uses PayPal Business Orders v2. When configured, USDC uses a processor-hosted one-time invoice on Ethereum. Payment screenshots and browser returns do not prove payment or create a refund right.

Starter (site name “入门”) is CNY 144 per month for 20 search points and 200 settled sends. Growth (site name “增长”) is CNY 720 per month for 120 search points and 1200 settled sends. Scale (site name “规模”) is CNY 1440 per month for 300 search points and 3000 settled sends. Unused monthly search points and send credits expire at period end; expiry is not itself a cash refund. The one-time free allowance is 2 search points and 30 settled sends and is not sold, so it is not refundable as cash. Top-up packs add settled sends only.

Unused service requests

If a paid plan has not been used, contact the Operator from the email on your SENZ AutoReach account and include the unique order id. Any approved refund is handled on the original payment rail and may be subject to that processor’s network or handling fees.

USDC transfers are irreversible on-chain. Sending the wrong asset or using the wrong network is not something SENZ AutoReach can reverse. Contact the payment processor shown on the checkout if a processor-hosted payment needs investigation.

Used service

Consumed search points and settled sends have already used the service and are not restored as cash. A processor dispute does not resend messages, restore consumed service, or change another tenant’s data.

Consumed credits and unknown sends

A settled send has already used the service. We do not pay that credit back in cash. An unknown send is not treated as a completed refund event; it stays reserved until reconciliation. If reconciliation later shows the message was not sent, the credit is not billed as a settled send. If it was settled sent, it is consumed.

SENZ AutoReach does not promise inquiries, replies, orders, or revenue. A quiet inbox is not, by itself, a refund reason. Provider acceptance is not proof of delivery or a read.

How to request a refund

Write to fzy476598462@gmail.com from the email address on your SENZ AutoReach account. Include the unique order id, the pack you bought, and the rail you paid on (PayPal, USDC, Alipay, or another button actually shown at checkout). Do not send card numbers, seed phrases, or private keys.

Chargebacks and payment-app disputes are handled on the rail you used. Opening a dispute does not by itself resend mail, restore consumed credits as cash, or change another tenant’s data.

Changes

If this policy changes, we will update the effective date on this page. A change does not convert a processor-confirmed payment into an automatic refund.