Warranty and claims on aftermarket parts

What warranty do Chinese aftermarket parts have, and how do you claim?

Cover is built from evidence, not from a single window promised in advance. The path has three moments: before packing I send a photo of the real part so you confirm version and side; on arrival you check it when you open the box and photograph what you take out; and if something fails, you claim with that photo and the OE number. I don't promise a month count I can't stand behind later. Instead I fix the proof procedure and put each part's quality grade and claim path in writing before you pay.

Why don't you promise a fixed warranty period?

Because "aftermarket" is not one quality level. It runs from OE-supplier parts sold under the maker's own brand — quality very close to original — down to economy high-turnover parts meant for low-risk components. Promising one time window across that whole range would be false, and a promise you can't keep is worse than none. So rather than advertise a number of months, for each part I make the quality grade and the claim path clear in writing before you pay. The actual cover is agreed part by part, not as a blanket slogan on the site.

What photos do you send before packing?

A photo of the actual part going in your box, not a catalogue image: the stamped number, the side (left or right), and the condition. It isn't a one-off favour — it's the site's standard procedure. All 599 product listings in the catalogue carry the same order line, "Need photo proof before packing: Yes", so a photo before dispatch is built into how we work; it doesn't depend on you asking for it.

What do I check when I open the box?

Compare the physical part against the photo I sent, in this order:

1. Before opening: photograph the sealed box. If it arrived crushed or wet, that photo is your backup for a transit-damage claim.
2. Stamped OE number: it must match the photo and the quote.
3. Side: left and right are different part numbers. Headlights, mirrors and many body parts sell per side.
4. Quantity and condition: count the pieces and check for knocks or loose parts before fitting.

This five-minute check is what turns a "doesn't fit" into a claim backed by evidence instead of an argument with no proof.

How do I claim a part with a problem?

Send three things by WhatsApp: a photo or video of the problem, the part's OE number, and which step failed. From that I quickly tell which kind of problem it is — and each kind has a different fix:

Keep the packaging until the case is closed. Without the packaging or the OE number, a transit or wrong-version claim gets very hard to stand behind.

Why do the photo and the VIN cut claims before they happen?

Because most claims aren't defective parts — they're correct parts for the wrong car. On Chinese brands the same model changes parts by engine, by facelift and by side, without changing the name. So I confirm the version with the VIN before quoting, and send a photo of the real part before packing. The two checks attack the claim at its source: one before you buy, one before dispatch. If you want to see why the VIN matters so much on these cars, I explain it in why we ask for the VIN.

How long does an in-stock part take to dispatch?

For in-stock parts, dispatch is 2-4 working days from confirmed order and payment. Most catalogue listings start from a minimum of 1 piece, so you can order a single unit to test version and quality before buying in volume. I don't promise international transit times here — those depend on the destination and shipping mode, and are quoted case by case.